Leading the Pack: Human Ingenuity in the AI-Driven SOC With Lisa Tetrault

In this episode of SOC Unlocked, host Mick Leach sits down with Lisa Tetrault, Senior Vice President of Security Services at Arctic Wolf, to explore AI-driven threats, SOC leadership, and building a culture that keeps analysts engaged and effective.

With more than 25 years in security and operations, Lisa shares her path from network operations to leading Arctic Wolf’s global SOC, concierge security team, and incident response division. She discusses the rise of AI-powered social engineering, the limits and promise of AI in security, and why “human in the loop” remains critical.

Lisa also reveals how her team combats burnout with smarter workflows, strong recognition programs, and a culture that values variety, growth, and celebration. This engaging discussion shows how people, processes, and technology come together to elevate and fortify modern SOCs—making it a must-listen for anyone in cybersecurity.

Insights

• Reducing analyst burnout is crucial for effective SOC operations.

• Metrics should focus on the value provided to customers, not just data points.

• Training and fostering a culture of learning is essential for SOC teams.

• AI can help in threat detection, but it is not a complete solution yet.

Interested in being on the podcast?

Contact us at SOCUnlockedPodcast@abnormalsecurity.com