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Mar 23, 2026

Customer Feedback in the Outbound Log

Abnormal now surfaces SOC feedback directly in the MEP Outbound Log, giving admins a persistent record of how flagged messages were previously evaluated.

We’re making it easier for security teams to understand how misdirected email detections were handled in the past by surfacing SOC feedback directly in the Misdirected Email Prevention (MEP) Outbound Log.

What’s Changing:

  • Free‑text feedback that admins submit on MEP decisions now appears in the activity log within the message details view, accessible from the Outbound Log.

  • This feedback is stored alongside detection details, giving tenants a persistent record of how specific messages were perceived and handled over time.

Why It Matters:

These updates help security teams:

  • Reconcile past decisions quickly by seeing how a message was previously evaluated without digging through separate systems.

  • Understand how their feedback is being used to tune and refine detections over time.

  • Avoid duplicate work by knowing when feedback has already been provided for a given detection.


SOC Feedback Outbound Log

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