Multistate Agricultural Cooperative Secures Workforce and Patrons with Abnormal AI

A large farmer-owned agricultural cooperative operating across multiple states, this organization delivers value directly to the farm operations that own it. A dedicated Director of IT Security and a leadership team headed by a CTO keep daily operations running efficiently, giving members confidence that the business is professionally managed and built for the long term.

The Email Security Challenge

The cooperative’s rules-based secure email gateway (SEG) couldn’t keep pace with modern, targeted attacks. Vendor and employee impersonation, credential harvesting, and account takeover attempts regularly reached employee inboxes. Users lost confidence they’d receive legitimate email, while the IT team spent significant time reviewing inbound messages and helping employees identify malicious content.

Constant manual tuning of the SEG stretched the team further, and leadership confidence eroded as threat actors outpaced existing defenses. It was clear that rules-based detection was no longer enough. That’s when the cooperative turned to Abnormal.

Customer Key Challenges:

• Rules-based SEG couldn’t stop impersonation and credential harvesting.
• Constant manual tuning and message review drained IT resources.
• Users lost confidence in email delivery accuracy.

Abnormal Solution:

• Inbound Email Security stops impersonation, phishing, and credential harvesting with behavioral AI.
• Account Takeover Protection monitors identity signals to catch and respond to compromised accounts.
• AI Security Mailbox automatically triages user-reported messages, AI Phishing Coach delivers personalized phishing simulations, and Email Productivity clears graymail from inboxes.

“We’ve built a strong partnership with Abnormal AI over the past three years, and it has become a core component of our security stack. While our IT and security teams lead its use, the platform delivers value across the entire organization.” — Director of IT Security, Multistate Agricultural Cooperative

The Abnormal AI Solution

The cooperative deployed Abnormal AI as a behavioral layer on top of Microsoft 365, replacing a SEG that couldn’t keep pace with modern attacks. Inbound Email Security detects and remediates impersonation, phishing, and credential harvesting before they reach employees. Account Takeover Protection monitors identity signals to catch compromised accounts. AI Security Mailbox automatically analyzes user-reported messages, shifting triage off the IT team. Email Productivity clears graymail, and AI Phishing Coach delivers personalized simulations built from real threats Abnormal caught.

Why the Cooperative Chose Abnormal

Abnormal resolved every challenge the cooperative set out to solve. Inbound Email Security’s behavioral AI stops roughly two thousand advanced attacks each month across roughly 1.5 million messages analyzed. Account Takeover Protection catches compromised accounts before damage occurs. AI Security Mailbox handles user-reported phishing analysis automatically, saving the security team a full week of an analyst’s time per month. Email Productivity has cleared graymail organization-wide, reducing interruptions that silently add up to hundreds of workforce hours. AI Phishing Coach reinforces awareness with simulations built from real threats. Manual review has dropped substantially, fewer tools are needed, and any team member can triage a suspicious email without admin involvement.

From Reactive to Proactive Email Defense

Three years into their partnership with Abnormal AI, the cooperative no longer wonders whether a threat slipped through. That peace of mind, earned through consistent detection and automated remediation, has changed how the team approaches email security. They spend less time reacting and more time planning. Employees trust their inboxes again. Leadership knows the cooperative is running ahead of threat actors, not trying to catch up. For a member-owned organization built on trust, that shift matters.

“Simplicity is at the core of what makes Abnormal so effective. Message analysis is handled by the platform, our toolset has been greatly consolidated, and any member of the team can review and remove a suspicious message, no admin engagement required.” — Director of IT Security, Multistate Agricultural Cooperative

Abnormal Products in Use:

• Inbound Email Security
• Email Productivity
• AI Phishing Coach
• Account Takeover Protection