When evaluating email security solutions, there's no better source than the people who use them every day. That's why we're proud to share that Abnormal AI has once again been named a Customers' Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Security report—for the third consecutive time, and as the only email security vendor to achieve this recognition three times running.
This distinction, based entirely on verified feedback from IT and security professionals, reflects the measurable outcomes Abnormal delivers and the trust security teams have placed in the platform.
A Data-Driven Look at Customer Experience
The Voice of the Customer is a document that synthesizes Gartner Peer Insights™ reviews into insights for technology buyers. Unlike analyst-led evaluations, it focuses exclusively on the experiences of end users—those who have purchased, implemented, and operated these solutions at scale. This peer-driven perspective complements the Magic Quadrant™ by showing how vendors perform in the real world.
To be named a Customers' Choice, vendors must exceed the market average in two key areas:
Overall Experience - including ratings for capabilities, support, and delivery
User Interest and Adoption - including review volume, diversity, and willingness to recommend
Abnormal's placement in the upper-right quadrant reflects strong performance in both dimensions—high customer satisfaction combined with broad adoption across industries, company sizes, and regions.
The Report in Numbers
Gartner Peer Insights Voice of the Customer evaluates vendors in a given technology market by applying a specific methodology to aggregated end-user reviews. Vendors are then positioned into four quadrants based on two criteria: User Interest and Adoption (x-axis), and Overall Experience (y-axis). Based on this feedback, Abnormal received high customer ratings across all measured criteria:
98% of Abnormal’s Gartner Peer Insights reviewers said they would recommend Abnormal—the highest willingness-to-recommend score among all eligible vendors
4.8/5 overall rating based on 182 reviews
4.7/5 for Product Capabilities on 182 reviews
4.8/5 for Deployment Experience on 177 reviews
4.7/5 for Support Experience on 181 reviews
82% of reviewers gave Abnormal five stars; 17% gave four stars
These results reflect Abnormal's ability to deliver strong protection, rapid time to value, and a support experience that keeps security teams confident in their investment.
What It Means to Be Recognized Three Times Consecutively
Sustained recognition of this kind requires consistent performance over time—not just in one product cycle or one region, but across diverse customer environments year after year. We believe the Customers' Choice recognition is a moving bar: the market grows, the pool of eligible vendors changes each cycle, and the market average that vendors must exceed shifts with it. Earning it three consecutive times means Abnormal has continued to exceed Gartner Peer Insights' market average across both Overall Experience and User Interest and Adoption, even as that average has risen.
We're proud of this streak, but we know it only matters to the extent that customers keep experiencing the same results. Every recognition like this is a reminder of the commitment we've made.
Thank You to Our Customers
None of this is possible without the security professionals who took the time to share their experiences on Gartner Peer Insights. These reviews shape how we think about our product, our support model, and where we invest next.
Thank you for your partnership and your trust. We're honored to be named a Customers' Choice for the third consecutive year—and we'll keep working to earn it.
Gartner, Voice of the Customer for Email Security, Peer Community Contributors, 30 June 2026.
Gartner and Peer Insights are trademarks of Gartner, Inc., and/or its affiliates.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ABNORMAL AI.
