Toby Dixon

Customer Success

Glean

Gong

Salesforce

Competitive Intelligence Agent Toby Dixon Thumbnail v1

Toby Dixon, Senior Competitive Intelligence Manager, built the Competitive Intelligence Agent (CIA) to make competitive answers easier to access across Abnormal. It started as a fix for Customer Success, but quickly became a shared resource for anyone fielding competitor questions.

Competitive Intelligence Agent

Jeremy Riesenfeld

Sales

Jeremy x Win Wire Thumbnail v4

When a new deal closes, it's a reason to celebrate, but the story behind the win often gets lost. To fix that, Jeremy Riesenfeld built Win Wire, a tool that transforms basic Slack alerts into comprehensive recaps of why we won, who contributed, and the lessons the whole company can reuse.

AI-Powered Win Wire

Shrivu Shankar

Product Development

Claude

Shrivu x On Call thumbnail v6 alt

When a service breaks in the middle of the night, engineers often wake up to a vague page that simply says “Service is broken.” To address this, Shrivu Shankar developed Claude Code for On-Call Ops, a tool that automatically connects to CloudWatch and Prometheus, executes the correct queries, and generates a clear diagnostic report. The result: engineers can respond quickly without having to juggle multiple dashboards or query syntaxes.

Claude Code for On-Call Ops

Ellie Kloberdanz

Sales Scout Agent Ellie Kloberdanz Thumbnail v2

Outbound prospecting depends on timely, credible hooks, which is why Ellie Kloberdanz created the Sales Scout, which automates the process by scanning public data for business triggers, and weaves them into context-rich emails.

Sales Scout Agent

Teddy Babanao

Marketing

Marketo

Asana

Email Personalization for Events Thumbnail v1

Standardized email templates make it easy to send messages, but they fail to carry forward customer context. Teddy Babanao built a marketing automation agent that personalizes every event email using real customer signals, allowing revenue marketing to scale relevance without sacrificing speed or control.

Email Personalization for Events

Shahzil Sheikh

Claude Code

GitHub Actions

Google Chrome

Modal

Demo Jan 30 Modal Dev Boxes Thumbnail v2

Modal Dev Boxes gives Abnormal engineers instant, secure agent workspaces in the browser. Shahzil Sheikh shows how AI agents can use real tools, access internal resources securely, and reduce setup time from minutes or hours to seconds, enabling faster shipping today.

Modal Dev Boxes

Noam Kahn

Digital CS Value Agent Noam Kahn Thumbnail v1

Digital CSMs manage hundreds of accounts and millions in ARR, making manual QBR follow-ups unsustainable. Noam Kahn built a Glean-powered agent that automatically converts QBRs into personalized, data-rich renewal emails, saving time and helping the team scale customer value communication.

Digital CS Value Agent

Albert Ayala

Confluence

Highspot

Jira

Customer Support AI Albert Ayala Thumbnail

Albert Ayala, Director of Customer Support, led the creation of Nora, an internal AI chatbot built to make Abnormal’s support team faster and more accurate. Nora works directly in Slack, pulling verified answers from Jira, Salesforce, Confluence, and Highspot so technical support engineers (TSEs) can resolve cases quickly and consistently.

Customer Support AI

Tyler Takaro

Elvin Rivera

AWS Fargate

AWS ALB

AWS Secrets Manager

FastAPI

Jinja

SQLCipher

SQLite

Tailwind CSS

Ops Dash EP1 Tyler Takaro Thumbnail v1

Tyler Takaro and Elvin Rivera built Ops-Dash, a SaaS vendor status and security dashboard for internal IT and ops teams. They took an early prototype and pushed it into a production-ready, self-hosted web app on AWS, tuned for Abnormal’s workflows.

Ops-Dash (SaaS Vendor Status & Security Dashboard)

Markdown

Google Docs

Constitutional Markdown Shrivu Shankar Thumbnail v1

Shrivu Shankar built Constitutional Markdown to help Abnormal operate as an AI-initiated org, where agents do the first pass on design and implementation. The feature packages Abnormal’s architecture, security, and legal intent into a single, agent-friendly interface.

Constitutional Markdown

Parish Kaleiwahea

ChatGPT

Microsoft Security Graph

MITRE ATT&CK

SPM Custom GPT Parish Kaleiwahea Thumbnail

Mid-market Sales Engineer Parish Kaleiwahea built a Custom GPT to make Abnormal’s Security Posture Management (SPM) easier to sell and explain. The tool organizes configuration data, translates it into security terms, and helps customers visualize how Abnormal reduces risk across the attack lifecycle.

SPM Custom GPT

Ivan Penev

Nora

Nora PCCMR Ivan Penev Thumbnail v1

Software engineer Ivan Penev built a command-line agent to reduce the toil of production change reviews. It gathers fragmented context, asks clarifying questions, generates detailed JIRA-ready change review tickets, and raises consistency so risky changes ship with safer execution, monitoring, and rollback plans.

Nora PCCMR

Jeremy

Jeremy is a Senior Manager on the Mid Market sales team at Abnormal AI, where he leads a team of reps focused on the TOLA / Southeast / Canada regions of North America.

Author Shrivu Shankar

Shrivu Shankar is the Vice President of AI Strategy at Abnormal AI, where he leads the machine learning architecture behind a platform that protects millions of people from cyberattacks.

Haren Bhatia

Haren Bhatia is an AI Product Manager at Abnormal AI, building the next generation of AI-powered tools and workflows that are transforming how Abnormal employees operate.

Ellie Kloberdanz is an AI Systems Architect at Abnormal AI, where she drives AI enablement and build practical agents to save teams time and surface insights.

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Timothy Davison is an AI Native Product Manager at Abnormal AI, where he focuses on shaping AI-driven product experiences that are intuitive, trustworthy, and valuable for customers.

Timothy Davison

Rishi Kavikondala

Rishi Kavikondala is a Software Engineer II on the Gen AI team at Abnormal AI.

Albert Ayala is Director, Customer Support and leads L1 Technical Support Managers at Abnormal AI.

Matthew Westberg

Matthew Westberg is a Software Engineer II on Abnormal AI’s Multi-Product Platform, building scalable platform capabilities and services.

Tushar Headshot

Tushar Amrit is a Software Engineer II on the Gen AI team at Abnormal AI, focusing on developing and upleveling Gen AI initiatives.

Tushar Amrit

Andy Chen

Andy Chen is an AI-native product manager who built Question Bot to categorize GTM questions and read code for grounded answers, speeding accurate responses to customers and GTM teams.

Parish Kaleiwahea, Sales Engineer at Abnormal AI, bridges complex security needs with AI-driven solutions, driving measurable impact for customers.

Brandon Qin

Brandon Qin is an AI Native Product Manager on Abnormal’s AI Transformation team.

Perplexity

Haren x Meeting Prep Ep 1 8 29 Thumbnail v2

The AI Meeting Prep Bot is an internal tool built by Haren Bhatia to help GTM reps save time and improve outcomes. It automatically generates role-aware, stage-specific customer briefings, replacing hours of manual research with actionable insights.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

AI Meeting Prep Bot

Andres Lam

Question Bot Andy Chen Ep 1 Thumbnail

The Question Bot series follows Andy Chen’s work to automate prospect Q&A across GTM. Each phase builds precision and trust: structuring Slack questions, grounding answers in code, and deploying cautious AI that delivers verified, human-quality responses without human escalation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Question Bot

Tim D x CS Coach Ep 1 8 29 Thumbnail v4

The Customer Success AI Coach is an internal tool built by Tim Davison to help CSMs get faster, personalized coaching. It analyzes Gong call transcripts, maps conversations to key competencies, and sends tailored feedback emails within 30 minutes. The tool saves time, delivers actionable insights, and builds persistent skill profiles for continuous growth.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Customer Success AI Coach

Customer Success QBR Agent Ellie Kloberdanz Thumbnail v2

The Customer Success Companion gives CSMs a single, trusted workspace for QBR prep, product answers, release insights, and data logic support. It unifies scattered knowledge into fast, accurate guidance so teams spend less time searching and more time driving customer outcomes.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Customer Success Companion

Rishi x Nora Incident Responder ep 1 9 18 Thumbnail v2

The Nora Incident Responder is an AI assistant created by Rishi Kavikondala that automates on-call triage in Slack. It analyzes PagerDuty alerts, gathers metrics, logs, and runbook details, and posts a concise summary with next steps, allowing engineers to focus on fixing issues instead of manual investigation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Nora Incident Responder

Tushar x Jira AI Orchestrator ep 1 8 29 thumbnail

Product managers often spend hours writing PRDs and breaking initiatives into epics and tasks. To fix this, Tushar Amrit built a Jira Orchestrator powered by Nora. It generates structured PRDs, proposes epics, and proactively suggests next steps, saving time and letting humans focus on review instead of repetitive creation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Jira Orchestration for Initiatives

Post Incident Ops Ep 1 Ivan Penev thumbnail

Ivan Penev, a senior software engineer, built Post Incident Ops. It's an agent that gathers incident telemetry and drafts Abnormal’s post-mortem template from a raw data dump. The result is faster, complete timelines and clearer action items, reducing fatigue for on-call engineers and accelerating prevention work.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Post Incident Ops

Code to Content EP1 Brandon Qin Thumbnail v1

Brandon Qin's Code to Content project automates website updates by ingesting GitHub PR data. Using LLMs, it transforms technical code changes into marketing copy and documentation. This AI-native approach ensures real-time updates for products like Email Productivity and Inbound Email Security.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Code to Content

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Abnormal AI provides advanced email security to prevent credential phishing, business email compromise, account takeover, and more.

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