Subprocessors
Abnormal AI uses certain service providers (as well as Abnormal affiliates) that may act as subprocessors when we provide our solutions to you. A subprocessor is a third party (or an affiliate) that we use to process personal data on behalf of our customers, who are the controllers of that personal data.
Abnormal performs thorough due diligence on all subprocessors, and all subprocessors are required to satisfy at least equivalent data protection and information security obligations as those provided to you by Abnormal, so your data is always protected.
This page describes the subprocessors Abnormal engages in.
1. Core Subprocessors
Abnormal uses the following subprocessors to support its core offering (Inbound Email Security).
| Subprocessor | Purpose | Location1 |
|---|---|---|
| Amazon Web Services, Inc. | Hosting and provision of the Abnormal Service | United States E.U. (Ireland) |
| Databricks, Inc. | Analytics Infrastructure Provider | United States E.U. (Ireland) |
| Microsoft Corporation (Azure OpenAI Service) | Artificial intelligence-enabled functionality | United States E.U. (France, Sweden) |
- The applicable location is determined according to the Customer’s chosen subscription upon implementation, or as otherwise agreed with Abnormal.
2. Product Subprocessors
In addition to the subprocessors listed above, the following subprocessors are used for specific Abnormal add-on products and features, as outlined below.
| Subprocessor | Purpose | Location1 |
|---|---|---|
| Twilio Inc. (SendGrid) | Transactional communication delivery services | United States |
| Microsoft Corporation (Azure OpenAI Service) | Artificial intelligence-enabled functionalityNote: Azure OpenAI is operated by Microsoft; OpenAI does not process Customer Data | United States E.U. (France, Sweden) |
| IPQualityScore, Inc. | Network threat indicators supporting account and platform protection for Infiltration Prevention | United States E.U. (Germany) |
- The applicable location is determined according to the Customer’s chosen subscription upon implementation, or as otherwise agreed with Abnormal.
3. Customer Support-Specific Subprocessors
Abnormal uses the following subprocessors to provide support services to customers.
| Subprocessor | Purpose | Location |
|---|---|---|
| Atlassian Corporation | Troubleshoot Ticketing System and Bug Fixes | United States |
| Gainsight, Inc. | Customer Success and Product Experience | United States |
| Salesforce, Inc. | Customer Relationship Management Tool and Customer Support | United States |
4. Abnormal AI Affiliates
The entities listed below may be engaged by Abnormal as subprocessors to provide support for our products.
| Affiliate Name | Purpose | Location |
|---|---|---|
| Abnormal AI Australia Pty Ltd | To provide customer support to deliver the Service to Customers. | Australia |
| Abnormal AI Canada LTD. | Canada | |
| Abnormal AI PTE. LTD | Singapore | |
| Abnormal AI Netherlands B.V. | Netherlands | |
| Abnormal AI UK Ltd | United Kingdom | |
| Abnormal Security India Private Limited | India |
Please reach out to support@abnormal.ai for more information on subprocessors applicable to you.
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Abnormal AI may change Subprocessors at any time. If we change Subprocessors, we will post an update on this page.